Your media is yours. This page lays out what data we touch to run MediaNest, and what we don't.
What We Collect
- Your email, username, and password, so you can log in.
- Your billing history, so we can charge you correctly.
- Basic server stats (CPU, memory, disk, bandwidth), to bill fairly and catch problems.
- A log of staff actions on your account, so we can answer "why did this happen?" later.
What We Don't Collect
- Your files. Ever.
- What you watch, when you watch it, or who you watch with.
- Your Plex login, indexer keys, or any other secrets your apps hold. Those stay inside your Nest.
- Tracking cookies, ad pixels, or analytics scripts. The site is tracker-free.
Who Else Sees Your Data
To run MediaNest we use a small set of trusted vendors:
- The companies that host our servers (in Canada and Germany).
- A payment processor for Bitcoin invoices.
- An email service to send you receipts and reset links.
- A DNS provider for the domain names.
We do not use Google, Facebook, or any ad-network trackers.
Your Rights
- Export. We'll hand you a copy of your account data on request.
- Delete. Close your account and your data is removed within two weeks.
- Correct. Update anything from your dashboard, or contact us if you can't reach it.
Security
Passwords are stored hashed (we can't read them). Servers use key-based access only. If you spot something wrong, open a ticket from your dashboard or email admin@medianest.stream. We reply within 48 hours.
Changes
We update this policy as the service evolves. Big changes get emailed to active customers 30 days ahead.
Contact
Customers: open a ticket from your dashboard.
Everyone else: admin@medianest.stream.