If a MediaNest customer is doing something harmful or illegal, tell us. We respond to legitimate complaints. We also push back on overreach.
How to Report
Email abuse@medianest.stream with:
- The address (hostname or IP) of the Nest you're complaining about.
- When it happened (date and time, with timezone).
- What happened and any evidence.
- How we can reach you to follow up.
We confirm we got it within a day, and follow up with something useful within three business days.
What We Act On
- Child sexual abuse material. Reported to authorities and the Nest is shut down immediately.
- Attacks on other people or systems. We investigate and act on what we find.
- Copyright complaints. We forward them to the customer. Repeat offenders can lose their Nest.
- Compromised accounts being used to harm others. We lock the account while we look into it.
- Impersonation or trademark issues. Case by case, send detailed evidence.
What We Don't Do
- Hand over customer identity without a court order.
- Scan customers' Nests for content we haven't been asked about.
- Take down personal media someone legally owns just because a third party doesn't like it.
- Mediate disputes between MediaNest customers. Talk to them.
If You're a Customer Who Got a Complaint
We'll let you know the same day. You have a week to respond by opening a ticket on your dashboard (not directly to the complainant). Ignoring repeat notices can get the Nest paused while we sort it out.
Legal Process
Serve to abuse@medianest.stream. We follow valid Canadian court orders and notify the customer unless the order says we can't.